Refund & Cancellation Policy

How this applies

This policy describes our general approach to deposits and cancellations for residential and commercial roofing, and solar, battery, and solar water heater projects. Your signed project contract is the controlling document for your specific project; if anything here conflicts with your contract, the contract governs.

Cancellation before material order or mobilization

In general, a project cancelled before materials have been ordered or a crew has been scheduled and mobilized has more refund flexibility than one cancelled afterward, since costs we've already committed to on your behalf (materials, permitting fees, subcontractor scheduling) are typically non-recoverable once incurred.

Cancellation after materials are ordered or work has begun

Once materials have been ordered or work has started, costs already incurred — materials, permits, labor, equipment, and subcontractor commitments — are generally not refundable.

Insurance-funded projects

For projects tied to an insurance claim, deposit and payment terms are also shaped by your policy's payment schedule (initial payment, depreciation holdback, final payment) and by your insurance carrier's process, in addition to this policy and your project contract.

How to request a refund or cancellation

Contact our office as soon as possible if you need to cancel or have a question about a deposit — the sooner we hear from you, the more options are usually available before costs are committed.

Contact

Questions about a specific deposit, invoice, or cancellation should reference your project or contract number and can be sent to hello@crownlineroofings.com.